Shipping & Returns

Shipping

Shipping time will take approximately 3-5 business days, depending on your location.
Please Note processing times for certain items will vary.
Rings - we do not stock rings in sizes. Each ring will be sized to order, which takes 7-10 days to be done before being shipped out.
Monogram & Family Jewelry- The items are custom and take 2-3 weeks to be made before being shipped out.
If you need these items sooner, please reach out to kennedy@roussels.com and we will try our best to accommodate.

Returns

We accept returns on most merchandise if you are not satisfied. Customers have 30 days from the day they receive their order to request a return. We will refund you through your original form of payment, less the shipping, once we receive the item back from you.  
Non-Returnable Items include all special orders, including monograms and family jewelry, and any ring that we have to size. However, please reach out to us if there is an issue with your order.
For all online order questions, please contact kennedy@roussels.com